How To Guides and Training Videos

Instructions

• Phone Basics
• Instructions for Checking Voicemail
• Instructions for Voicemail Administration

Classroom Videos

• Ring Central Basic Phone Training

*** It is recommended to take this class before either of the other two classes.
This class will cover the basic functionality of the three phone types that will be used throughout the County.   This will include voicemail, call transfer, call park, and forwarding of the phones.

• Ring Central Desktop App Head Up Display (HUD) Training

This class will cover the Heads Up Display (HUD) application that can be used by front desk staff/receptionist to answer and manage departmental calls.  It will include basic functionality of transferring calls, checking for staff availability, and call parking.

• Ring Central Moble App Training

This class will cover the use of the RingCentral Mobile App to be used on employee’s mobile devices.  If time allows, we will work with individuals to load the app on their phone and get the app setup.